FAQ Cancel/Refund

• Can Q*coins be refunded?

  Please  kindly contact Quube CS center if you want to refund for Qcoin voucher.

  The refund procedure may vary depending on whether Q coin voucher is topped up or not.
  If you have redeemed Qcoin voucher, you need to complete Qcoin refund process after sending Qcoins in your Qcoin wallet.
  Once you contact Quube CS center, we will inform you how to proceed Qcoin refund process on My Quube.
  
  For more information, please contact Quube CS Center.

  
  ☞ Go to Qoo10.com
  ☞ Go to Qoo10 Singapore
  ☞ Go to Qoo10 Malaysia
  ☞ Go to Qoo10 Indonesia
  
  

• How to Cancel the Order

  Please check your delivery status. Request of cancellation process depends on the delivery status.
  
  Immediate Cancellation
  Customers can cancel their orders immediately before the seller ships out the items.
  Cancel button will be activated for the order status under Payment Pending, Shipping Requested only.
  
  Request for Cancellation
  For the order under Shipping Scheduled, your cancellation request needs approval from the seller.
  If the seller has confirmed your order and scheduled the shipping, cancellation cannot be proceed from your end, thus you need to request the cancellation.
  In this case, please contact the seller directly to discuss about cancellation of you orders.
  
  If the seller already shipped the item, we are unable to proceed the cancellation.
  If you still insist to cancel the order, you may request refund once you received the item.
  You may be charge for round shipping fee depending on the reasons for return/exchange.
  
  If you want to cancel you order, please check below guide.
  
  ■ QuuBe apps ▶ Qbox ▶ Cancel/Return/Refund  ▶ Click Cancel button